Refund policy

FINAL SALE, REFUNDS & CHARGEBACK POLICY

At weguaranTEA, we want every order to arrive exactly as expected. If there is an issue with your order, we’re here to help.

Returns

Due to the nature of consumable products, all tea sales are final. We do not accept returns or exchanges on opened tea products for safety and quality assurance reasons.

Non-consumable items such as drinkware or merchandise may be eligible for return within 14 days of delivery if unused, unopened, and in original condition.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at:

support@weguarantea.com

Please include:

Your order number
A description of the issue
Clear photos of the product and packaging

Once reviewed, we may offer:

A replacement item
Store credit
A refund when appropriate

Replacement Policy

Eligible replacements are available for:

Damaged items during shipping
Incorrect items sent
Defective drinkware or merchandise

Replacement requests submitted after 7 days of confirmed delivery may not qualify.

Non-Returnable Items

The following items are non-returnable:

Opened tea products
Digital products or eBooks
Gift cards
Final sale or promotional items

Refund Processing

If a refund is approved, it will be processed back to the original payment method. Processing times may vary depending on your bank or payment provider.

For any return or replacement questions, contact:

support@weguarantea.com

We appreciate your support and thank you for being part of the weguaranTEA communiTEA.