Contact information
CONTACT INFORMATION
weguaranTEA
Official Customer Support
Website:
https://weguarantea.com
Customer Support Email:
support@weguarantea.com
Business Inquiries:
business@weguarantea.com
Support Hours:
Monday – Friday
9:00 AM – 6:00 PM EST
Response Time:
Most inquiries receive a response within 24–72 business hours.
IMPORTANT NOTICE
weguaranTEA provides customer support exclusively through our official support channels listed above.
We are not responsible for:
- Messages sent to unofficial accounts
- Customer errors in submitted contact information
- Delays caused by spam filtering, incorrect email entry, or third-party email outages
For security purposes:
- Customers may be asked to verify order details before support is provided
- weguaranTEA reserves the right to refuse service in cases involving abuse, threats, fraud, harassment, or suspected chargeback abuse
ORDER SUPPORT
For assistance regarding:
- Orders
- Shipping
- Damaged products
- Replacement requests
- Tracking information
Customers must include:
- Full name
- Order number
- Email used at checkout
- Clear explanation of the issue
- Photos if applicable
Failure to provide sufficient information may delay support processing.
REPLACEMENT CLAIMS
Replacement requests must be submitted within:
- 7 days of delivery for damaged merchandise
- 48 hours for incorrect order claims
Consumable products including tea blends cannot be replaced if opened, consumed, or tampered with.
LEGAL NOTICE
All content, branding, logos, product names, designs, slogans, media, and intellectual property displayed on weguarantea.com are owned by weguaranTEA and may not be copied, reproduced, or used without written permission.
Unauthorized use of weguaranTEA intellectual property may result in legal action.